SHIPPING AND RETURNS

SHIPPING POLICY

Roopkatha's Concept Boutique delivers across all the major locations within India. We are committed to deliver your order with good quality packaging within the given time frame.

To ensure that your order reaches you in good condition, in the shortest span of time, we ship through reputed courier agencies only.

  • For delivery within India, shipping is complimentary and no surcharge is payable of any kind.

  • We ship throughout the week, except on weekends and public holidays.

  • All Ready to Ship products are dispatched in 2-3 business days or as per the delivery date specified by you at the time of placing the order.

  • Customized products  are dispatched in 3-7 business days, depending on the number of units ordered.

  • Most orders are delivered within 3-10 business days. However, the delivery time is subject to factors beyond our control and may exceed due to unforeseen external factors.

  • In case of modifications with regards to the delivery address, kindly drop us an E-mail at support@roopkathasconceptboutique.com or call us +91-9830688112 within 1-2 hours after placing an order.

  • Once a product has been dispatched, no modifications can be made.

RETURN & EXCHANGE POLICY

We have a thorough and comprehensive Cancellation and Return Policy. Please read it entirely before placing your order, to ensure a smooth and hassle-free shopping experience.
 

CANCELLATION POLICY:

  • If unfortunately you have to cancel/modify an order, please do so within 1-2 hours after placing an order, by mailing us all the details at support@roopkathasconceptboutique.com 

  • If you cancel your order before your package/s has been handed over to the courier service providers, we shall refund you the entire amount. If the courier service providers have already made the booking against your order, or the order/s have already dispatched, no cancellations can be made.

  • We are not liable for any delays in delivery by the Courier Company/Postal authorities. No cancellations can be made owing to the delay in receiving orders. 

RETURN POLICY:

 

 Please feel free to get in touch through email/whatsapp/instagram/if you need any assistance or clarification before making a purchase.

 

All items to be returned/exchanged/refunded must meet the following conditions:

  • Returns are accepted on Sarees only. 

  • A Return request must be raised within 72 hours of receiving the product by mailing us on support@roopkathasconceptboutique.com with your order ID and other necessary information.

  • All returned products should be completely unused and unhampered.

  • All original packaging of the product should be intact and no damage done to either the product or its packaging.

  • Roopkatha's Concept Boutique reserves the right to do a thorough quality check of the product, to ensure it is re-salable before issuing a credit/processing refunds or exchanging the product.

Certain scenarios where we will NOT be able to support Exchange/Returns:

  • Exchange request is made outside the specified time frame of 72 hours.

  • Product is damaged because of use or product is not in the same condition as you had received.

  • Product is damaged due to non-adhrerence to the wash and care instructions.

  • Customized or tailor-made products that have been made to order with your specifications. (For e.g. Fall and picot addition).

  • Products with tampered or missing price tags or blouse fabric cut out from the saree.

  • Items that are returned without the original packaging and original bills.